Shopping Experience

At California Flooring & Design, we make your shopping experience a memorable one and handle each Client with the utmost care. Whether you’re visiting our showroom, or having one of our professional sales consultants come to you, customer comfort and satisfaction is our priority.

When it comes to your flooring experience, California Flooring & Design is your premier choice for all your flooring needs. We offer a full range of flooring products and services to meet your needs. We bring the showroom to you, In the comfort of your home.

Please visit our Designer showroom to explore an endless possibility of unique flooring products that fit any budget; you’ll be able to give your home the look you have been waiting for! Whether you are installing a new hardwood floor, stone or carpeting the secret to our success is simple. The customer always comes first and to offer the best possible service here at California Flooring & Design.

We make the shopping easy and more enjoyable than ever before. We know it’s important for you to have a beautiful floor you can enjoy for the ages. We also offer other design services to enhance your home and compliment your new floors. Just let one of our knowledgeable sales staff knows what you’re looking for.

The Installation Process

Our installation coordinator will send an installer to your home to complete the job. All of our installers work exclusively for California Flooring & Design; we guarantee excellent service and avoid the use of sub-contractors. All of the installers we use are specially trained professionals, so you can have the confidence that every job is always performed with precision, skill and the utmost pride. Every installer must pass rigorous standards and skills screening tests to become a California Flooring & Design Installer. They can also move furniture and appliances for you, if you need assistance.

1. Preparation

Prior to your installation date, please empty all closets receiving flooring, remove all items from under beds, and remove bed coverings and any small furniture that you can move. Also, please remove pictures on the walls, including wall hangings, fragile lamps, knickknacks, glassware, and books from bookcases and small breakables from China cabinets, curio or hutches. We offer our customers complimentary moving of basic furniture.

The installation team for an additional charge may move large items. If you choose this option, please disassemble any large furniture that we will move. Extra charges for all furniture will apply.

We do not move computers or any electronic equipment, (including TVs, VCRs, DVD Players, computers, cable boxes, stereo’s etc.) antiques, and grand pianos (many of these should be removed professionally).

2. Removal Of Existing Floor Covering

If you elected not to have the installers remove your existing floor covering, you must have this done prior to our arrival to install your new floor.

3. Removal Of Appliances

Our installers can remove gas appliances, disconnect water lines on refrigerators and remove toilets, but we highly recommend that a license plumber and gas company reinstall them.

4. Proper Power

Make sure that adequate power, light, ventilation, and heat is available prior to the installation. (This could be a concern on new home construction or an unoccupied home) 220 volt power may be required on sand and finish projects.

5. When Your Installation Begins

You can expect your assigned installer to arrive between 8:00 am and 10:00 am on the first day, unless otherwise specified. If you are having us remove your existing floor covering, it will begin on this first day.

6. Floor Preparation

Your floors will be checked for any grinding and / or leveling that may be needed. If there is any to be done that was not in your contract, you will be notified of the charges before that work is done.

If you have elected to add a moisture barrier to your contract or if one is required for proper installation, it will be installed once the prep work has been completed.

7. Acclamation

Solid wood floors whether unfinished or pre-finished, require 1 to 2 weeks acclimation in your living space. Most engineered floors do not need to acclimate; they can be installed the same day.

8. During Installation

If your wood flooring will be glued directly over your moisture barrier, it is common to have areas within your wood floor make a “snap” or “popping” sound when walked on. You should not be alarmed if you experience this. It is an easily remedied occurrence and will usually subside within the first 6 months after installation.

9. Sand & Finishing

Unfinished nail down flooring requires an acclimation period of 1 to 2 weeks. Once the proper acclimation has occurred, the flooring will be nailed to either an existing plywood sub-floor or one that we will install for you. After the unfinished hardwood has been installed; it will need to acclimate to its newly installed position. This takes approximately 2 weeks. Refinishing will take a minimum of 3 days, more if your square footage exceeds 500 feet. The finish will take 7 days to fully cure, depending on the weather. It is normal to see some brush strokes, minor bubbles and possibly air born debris, which will flatten with traffic as the finish cures and the floor ages. You will be advised when it is safe to walk on and move back furniture. It is recommended that you wait several weeks before you place any rugs back on newly coated floors.

10. After The Installation Is Complete

The transition pieces and wall molding will be installed. If you are have paint grade wall trims, please make sure that there is an adequate amount of water base paint available to the installer before it is time to install them.

11. Clean Up

When the installer is finished, he will make a post installation inspection with you (if you are available) to ensure your satisfaction. All scrap materials will be picked up after the installation. Surplus materials will be left on your premises upon request.

Our installers use extreme care to minimize any disruptions and every effort is made to minimize dust. However, normal installations can cause minor scuffs. Expect minor touch up painting, dusting and cleaning after the installation. You should also be aware that there could be dust in area’s that does not have wood floors.

You will need to refrain from using your new floor until it has properly cured. Glue down wood floors, tongue & groove glued wood and laminate floating floors will need 24 hours curing time.

If you are having your pre-finished, floating floor installed, you may re-introduce your furnishings back into the area immediately following installation.